Definitions-

“Platform” shall mean the website i.e. www.reukuniverse.com

“Personal Information” refers to any information that identifies or can be used to identify, contact or locate the person, to whom such information pertains including, but not limited to, name, address, phone number and email address disclosed by you in relation to the services available on the Platform.

“You” refers to the users of this Platform.

“Third Party” refers to any person or entity other than you or us.

Terms of service

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website or by phone you agree to be bound by these Terms and Conditions.

1. You understand that any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Restaurant. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Restaurant will be able to fulfill your order. Once we have sent the confirmation email we will check availability and delivery capacity and will update you further.
2. You agree and acknowledge that we shall not be responsible for:
   • The quality of the product or goods provided by the Vendor.
   • The Vendor’s services or goods not being up to your expectations or leading to any loss, harm or damage to you.
   • The availability or unavailability of certain items on the menu.
   • The Vendor serving the incorrect orders.
3. The details of the menu and price list available on the website are based on the information provided by the Vendors and we shall not be responsible for any change or cancellation or unavailability.

Cancellation

1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order.
3. We reserve the sole right to cancel your order in the following circumstance:
   • In the event of the designated address following outside the delivery zone offered by us.
   • Failure to contact you by phone at the time of confirming the order booking.
   • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery.
   • Unavailability of all the items ordered by you at the time of booking the order.
   • Failure due to reasons beyond our control or attributable to the Vendor.

Information about you and your visits to our site

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

How we use information

We use personal information held about you in the following ways:

• To perform our services and to carry out our obligations arising from any contracts entered into between you and us or any third parties that have contracted us to fulfill their agreements with you.
• To send you service-related messages via email, phone or text. For example, we may send you service-related emails relating to account verification, order confirmation, order tracking, changes/updates to features of the service, technical and security notices.
• To send you information via email, post, phone or text about promotions or other offers we think may be of interest to you, including offers from third parties. Information about promotions and offers will only be sent to you in accordance with your marketing preferences.
• To deliver advertising on our website or app and third party websites or apps.
• To ensure that content from our website is presented in the most effective manner for you and for your computer.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To undertake troubleshooting, data analysis, testing, research, improving the service and developing new products and services.
• To protect our rights or property or the rights and property of others, detect and investigate illegal activities and breaches of any agreement we have with you.

How we share information

We may disclose information we collect in the following circumstances:

We may share your personal information with other companies in the same group of companies as M/s Reuk Universe. Such companies will only use your personal information in accordance with this privacy policy.

• We share your personal information with our local delivery partners to perform the services.
• We may share information about the delivery and its progress with the sender of an item and the person receiving the item.
• We may share your information with our third-party service providers who help us provide our services, such as software providers, accountants, website developers, payment processors, billing and financial advisors, marketing and advertising partners, among others. These business partners will be given limited access to your information under reasonable confidentiality terms.

Uses made of any feedback you leave on the Reuk Universe delivery service:

The feedback that you leave on the Reuk Universe  delivery service helps us to improve the service that we offer and respond to customer needs appropriately.

If you post a review of our service through our website or social media pages, we may post your review on the website and we may use the feedback in any marketing, analysis or promotional material. We will strive to maintain your anonymity by posting only your first name.

Disclosure of information

All information provided to Reuk Universe  by visitors to these web pages is considered to be confidential and will not be disclosed by Reuk Universe  to any third party except as may be required for the provision of the services.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Reliance on information posted

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns

If you have any concerns about material which appears on our site, please contact us on [email protected]. Thank you for visiting our site.

Disclaimer

The information contained in this website is for general information purposes only.

The information is provided by M/s Reuk Universe and it is presented on best-effort basis. While we continually try to improve its reliability and accuracy we want to disclaim the following with regards to the content presented on this website.

M/s Reuk Universe endeavors to keep all information contained in the www.reukuniverse.com web site up-to-date. However, prices, listings, articles and other information are subject to change and are for information purposes only.

• We want to be as accurate as possible; however certain conditions beyond our control could delay orders. If this occurs, we will make reasonable resolutions with a productive approach to solving the problem.
• The photographs of food items are only indicative and in many cases not actual photographs of the item to be delivered.
• M/s Reuk Universe makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, photographs, products, services, contained on the website for any purpose.
• Through this website you may be able to find links to other websites which are not under the control of M/s Reuk Universe. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website up and running smoothly. However, M/s Reuk Universe takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control or for regular maintenance or commissioning of upgrades.

Buyer Protection Policies 
We offer 100% Buyer Protection Policy to our customers. Our Brand of trust clearly defines our values, promising the best online shopping experience to our customers. 

1. Genuine Products

• Merchant guarantees to sell only genuine products to customers through Shopclues.com
• Manufacturer’s or Seller’s warranty (wherever applicable)
• Brand new products (except Refurbished & Unboxed Gadgets)

2. Secure Payments

• Customers’ Personal Data is kept Confidential

All Online Transactions are secured by SSL (Secure Socket Layer)