Privacy Policy

We (M/s Reuk Universe) are fully committed to respecting your privacy and shall ensure that your personal information is safe with us. This privacy policy sets out the information practices, with respect to the use of our website www.reukuniverse.com  including the type of information collected, how the information is collected, how the information is used and with whom it is shared. The Website is referred to as the “Platform”. Reference to “you” in this Privacy Policy refers to the users of this Platform whether or not you access the services available on the Platform or consummate a transaction on the Platform.

By using or accessing this Platform, you agree to the terms and conditions of this Privacy Policy. You also expressly consent to our use and disclosure of your Personal Information (as defined below) in any manner as described in this Privacy Policy and further signify your agreement to this Privacy Policy and the Terms of Use (being incorporated by reference herein). If you do not agree with the terms and conditions of this Privacy Policy, please do not proceed further or use or access this Platform.

What information we collect

The information that we collect from you:

When you register with Reuk Universe, we may collect your name, address, phone number, mobile phone number, email address, item collection and delivery information, as well as other information necessary to provide the service.

If you contact us, we may keep a record of that correspondence.

We also collect information when you voluntarily complete customer surveys, provide feedback and participate in promotions or competitions.

We, or our third party business partners, may collect website usage information such as: browser information; IP address; the site you come to our website from or go to after leaving our website; browsing activity (e.g. the time and duration of your browsing, the selections you make and pages you access); the type of device you use to access our website; unique device identifying numbers; and the operating system your device uses.

If you activate a feature of our website that detects your device’s actual location, we may collect location data about you. Other than this we do not collect device location data, although your IP address may provide us with an approximate location usually no more precise than the city your device is in.

The information we collect about you from others:

When you interact with our site through various social media, such as when you “Like” us on Facebook or post a review to our Facebook page, we may receive information from the social network such as your profile information, profile picture, gender, user name, user ID, age range, language, country, friends list, and any other information you permit the social network to share with third parties. The data we receive is dependent upon your privacy settings with the social network.

If you are unable to pay charges for the services or fraudulent or other criminal activity is suspected relating to your account or the delivery of an item to or from you, we may be provided with information by credit reference agencies and organizations that prevent and detect fraud or other crimes.

How we use information

We use personal information held about you in the following ways:

To perform our services and to carry out our obligations arising from any contracts entered into between you and us or any third parties that have contracted us to fulfill their agreements with you.

To send you service-related messages via email, phone or text. For example, we may send you service-related emails relating to account verification, order confirmation, order tracking, changes/updates to features of the service, technical and security notices.

To send you information via email, post, phone or text about promotions or other offers we think may be of interest to you, including offers from third parties. Information about promotions and offers will only be sent to you in accordance with your marketing preferences.

To deliver advertising on our website or app and third party websites or apps.

To ensure that content from our website is presented in the most effective manner for you and for your computer.

To allow you to participate in interactive features of our service, when you choose to do so.

To undertake troubleshooting, data analysis, testing, research, improving the service and developing new products and services.

To protect our rights or property or the rights and property of others, detect and investigate illegal activities and breaches of any agreement we have with you.

How we share information

We may disclose information we collect in the following circumstances:

• We may share your personal information with other companies in the same group of companies as M/s Reuk Universe. Such companies will only use your personal information in accordance with this privacy policy.
• We share your personal information with our local delivery partners to perform the services.
• We may share information about the delivery and its progress with the sender of an item and the person receiving the item.
• We may share your information with our third-party service providers who help us provide our services, such as software providers, accountants, website developers, payment processors, billing and financial advisors, marketing and advertising partners, among others. These business partners will be given limited access to your information under reasonable confidentiality terms.
• We may share information about website (collected through web technologies such as log files and clear gifs) with our third-party business partners who perform services on our behalf, which may include identifying and serving targeted advertisements, content or service fulfillment, or providing analytics services.
• We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, or anonymised data with third parties.

In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we sell, divest or transfer the company (including shares of the company), or any combination of its products, services, assets, and/or businesses to a third party, in which case personal data held by it about our customers will be one of the transferred assets.

We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of M/s Reuk Universe, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, credit risk reduction and crime detection and prevention.

Your choices regarding your information

You can unsubscribe from promotional email communications from us by clicking on the “unsubscribe link” provided in each email. Please note that you cannot unsubscribe or opt-out from service-related emails and SMS text messaging as these are critical to performing our service (e.g., account verification, order confirmations and tracking information, changes/updates to features of the Service, technical and security notices).

You may request that we delete your data at any time by contacting us at [email protected].

If you would like to access the personal information we hold about you, please contact us at [email protected]. Please provide as much information as you can about the information you are looking for so that we can deal with your request as quickly as possible.

How we protect your data

Reuk Universe  cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected] or 966-732-4040